Frequently Asked Questions
Everything you need to know about your BY JOHNNY shopping experience.
What is your return policy for full-priced items?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit, provided the garment is in its original condition with all tags attached.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timeframes will be calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.
How do I find my correct size?
Each product page features a detailed size guide. If you are between sizes or need specific garment measurements, please contact our customer care team for assistance.