Returns & Exchanges
BY JOHNNY offers a flexible return policy allowing you to return full-priced items within 14 days of delivery for a refund or store credit. We strive to ensure your designer pieces are the perfect fit for your wardrobe.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all garments are in their original condition, unworn and unwashed, with all designer tags and hygiene seals still attached.
Affix Shipping Label
Print your prepaid shipping label generated from the portal and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing